TERMS & CONDITIONS

APOLLO TOURS TERMS & CONDITIONS

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TRAVEL PROTECTION & INSURANCE: Apollo Tours highly recommends the purchase of trip insurance. For more information check with one of our agents.

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RESERVATIONS AND PAYMENTS: Deposit amounts required to confirm vary depending on the custom vacation. In some instances, payments for instant purchase tickets and/or deposits for accommodations may need to be collected. Confirmation on a reservation will not be made until the required deposit is submitted. Final payment is due 45 days prior to departure. If payment is made by credit card (AMEX, VISA, MC) complete the required authorization form. Instant purchase airline tickets might require full payment at time of initial deposit.

 

LATE BOOKINGS AND PAYMENTS: Bookings made within 45 days of departure must be paid in full  credit card.

 

RETURNED CHECKS: $35 fee.

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CHANGES IN BOOKINGS AFTER DEPOSIT: Any changes made in a booking after the deposit or final payment has been received by Apollo Tours, more than 45 days prior to departure, and providing airline tickets have not being issued, will incur a fee of $50.00 per person per change. Changes made within 44 days of departure and before tour documents are issued will incur a $100.00 fee plus any additional costs the change may incur. A change of destination constitutes a cancellation and will be subject to full cancellation fees.

 

CANCELLATIONS BEFORE DEPARTURE: Cancellations and refund requests must be received in writing by Apollo Tours. Airline tickets are nonrefundable once issued. Cancellations of land packages will vary depending on the hotels but typically there is a $300.00 per person penalty if cancelled after deposit and prior to 45 days of departure. Trips canceled within 45 days of departure are non-refundable. 

 

INSURANCE: Apollo Tours is not responsible or liable for loss, damage or theft of luggage or personal belongings, or for personal injury, accidents or illness while on tour nor is Apollo Tours responsible for any type of trip interruption.

 

REFUNDS AND CANCELLATIONS AFTER DEPARTURE: Once the tour has begun no refunds will be made for unused features or voluntary modifications made by the tour participant.

 

REFUNDS: Applications for refunds must be submitted in writing to Apollo Tours within 7 days of tour termination. Processing will take from six to eight weeks from the date we receive relevant documents. There will be no refunds for unused package tour services or features, including missed transfers due to airline changes and/or missed flights, unused meals, missed sightseeing tours, unused entrance fees and accommodations.

 

PASSENGER NAME: Passengers are responsible to ensure that the names printed on their airline tickets and invoice exactly match the first and last name written in their passport. Any name change may require airline reservations to be canceled and rebooked. Reservations are subject to availability at the time of rebooking. Passengers will be required to pay the airlines rebooking fee of up to $350 plus the difference in the airfare (if applicable). Homeric Tours will not be held responsible for the denial of services by a carrier due to any name discrepancy.

 

AIRLINES: Once issued, tickets are nonrefundable. Foreign airline schedules and flights are subject to change without notice. Airlines reserve the right to demand immediate issuance of tickets whenever they determine that necessary. In that case, Apollo Tours will require immediate full payment of the airfare portion and taxes. This situation overrides invoice terms and conditions and payment due dates. If full payment is not received, seats will be canceled by the airline and may not be available to be rebooked on the same flights or at the same airfare. Any replacement of air arrangements and any additional cost of airfare will be the sole responsibility of the passenger.

 

HOTELS: Hotels accommodations will be provided in accordance with the itinerary proposed or similar. We reserve the right substitute hotels of equal category. Room selection is at the discretion of the hotel. 

 

BAGGAGE: Baggage charges apply according to each airline’s rules. You may visit the airline’s website to view the specific baggage fee information. Baggage is carried at owner’s risk and baggage insurance is strongly recommended.

 

PASSPORTS AND VISAS: United States citizens require a valid passport. It is recommended that the passport is valid for at least (6) months after travel. It is suggested that all participants check with the appropriate Consulates to determine if any visas are required. 

 

PRICES: All prices quoted in your custom trip proposal is based on land/cruise rates and exchange rates in effect at the time of printing and include the cost of Tour Operator planning, operation and mark-up. Prices do NOT include:  Tips to guides and drivers, climate tax payable at check-out (varies with each hotel) laundry charges, room service charges and items of a personal nature. All prices are subject to change without notice prior to departure, due to major currency fluctuations, fuel prices and/or unforeseen economic circumstances. Package costs are not guaranteed until paid in full and are subject to change prior to that. In case of human or computer error, Apollo Tours reserves the right to re-invoice for the correct price or service. A full refund will be made to those who choose not to pay the increase and send us written notice of such. Apollo Tours has the right to increase prices in case of a devaluation of the US dollar against the Euro. 

 

RESPONSIBILITY: Apollo Tours and/or their cooperating selling agents and/or their suppliers of services offer these tours for sale only on the express understanding that they do not perform or in any way assume liability for the performance of the individual components (transfers, hotels, flights, car, motor coaches, etc.) of these tours and act only to combine these components into a single unit of sale for the convenience of the general public, and are not responsible therefore, either directly or indirectly, for any loss, accident, or injury which may result from any act, omission, negligence in or responsible for performing or providing these component services. The transportation companies concerned take no responsibility for any act, omission or event during the time the passengers are not aboard their conveyances. The passage contract issued by the transportation company shall constitute the sole contract between the transportation company and the passenger. ADDITIONAL EXPENSES INCURRED AS A RESULT OF DELAY, CHANGE OF SCHEDULES, ILLNESS, WEATHER, STRIKES, HOSTILITIES, QUARANTINE, GOVERNMENT REQUISITION OF HOTEL SPACE, OR ANY OTHER REASONS BEYOND THE CONTROL OF THE TOUR OPERATOR OR TRAVEL AGENT, SHALL BE BORNE BY THE PASSENGER. TOUR OPERATOR RESERVES THE RIGHT TO SUBSTITUTE HOTELS OF SIMILAR CATEGORY IF NECESSARY AND TO ALTER ITINERARIES. 

 

TOUR DOCUMENTS: Final documents are sent via email approximately 2-3 weeks prior to departure. 

 

ACCEPTANCE: Payment of deposit or full payment shall be deemed as consent by the passenger to the above conditions.

 

WHEN AND HOW TO BOOK: Reservations can be made through your local travel agent or by calling:

 

APOLLO TOURS

Palatine, IL 60074

Local Tel: (847) 724-3270

Tel: (800) 228-4367
Fax: (847) 724-3277